Privacy Policy - Tenax Enterprises

Privacy Policy Tenax Enterprises (Pty) Ltd

1. Introduction

Tenax Enterprises (Pty) Ltd trading as Tenax Enterprises (‘Tenax’, ‘we’, ‘us’, or ‘our’), is committed to protecting the privacy and personal information of every individual who interacts with us, whether through our website, services, or any other channel of communication.

This Privacy Policy explains how we collect, use, process, store, disclose, and protect your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (‘POPIA’), the Electronic Communications and Transactions Act 25 of 2002 (‘ECTA’), and all applicable South African law.

By accessing this website or submitting any information to us, you acknowledge that you have read and understood this Privacy Policy.

2. Who We Are — Information Officer

Tenax Enterprises (Pty) Ltd is the Responsible Party as defined under POPIA.

Physical Address: 70 Vergelegen Avenue, Equestria, Pretoria, Gauteng, 0184, South Africa

Email: info@tenaxenterprise.com

WhatsApp / Phone: 069 634 4162 / 012 807 0392

Website: www.tenaxenterprises.com

Information Officer: Jermaine T. Mombeshora

Information Officer Email: [info@tenaxenterprise.com]

3. What Personal Information We Collect

We may collect and process the following categories of personal information:

Identity information: full name, job title, and company name.
Contact information: email address, telephone number, physical or postal address.
Communication records: the content of messages, enquiries, or correspondence submitted via our contact form or email.
Technical and usage data: IP address, browser type and version, device type, pages visited, time and date of access, and referring URLs, collected automatically via cookies and server logs.
Business information: information provided in the course of engaging our services, including procurement and regulatory documentation.

We do not knowingly collect special personal information (as defined in section 26 of POPIA), such as information relating to race, health, religious beliefs, or political views, unless strictly necessary and with explicit consent.

4. How We Collect Personal Information

Directly from you: when you complete a contact form, send us an email, call us, or engage our services.
Automatically: via cookies, web analytics tools (e.g., Google Analytics), and server logs when you browse our website.
From third parties: where lawfully obtained, such as publicly available business directories or referrals from existing clients.

5. Why We Collect and How We Use Your Information (Purpose)

We collect and process personal information only for the following lawful purposes:

To respond to your enquiries, quotation requests, and general correspondence.
To provide, manage, and administer our services and contractual obligations.
To send service-related communications, updates, and, where you have opted in, marketing communications about our services.
To improve our website, services, and user experience through anonymised usage analytics.
To verify identity and prevent fraud.
To fulfil any other purpose for which you have provided explicit consent.

6. Legal Grounds for Processing

We process your personal information on one or more of the following lawful grounds:

7. Who We Share Your Information With

We do not sell, rent, or trade your personal information. We may share your information only in the following limited circumstances:

Service providers and operators: third parties that process information on our behalf (e.g., website hosting, IT support, email services, cloud storage), bound by confidentiality obligations and data processing agreements.
Professional advisers: lawyers, accountants, auditors, and insurers, subject to professional secrecy obligations.
Regulatory and government authorities: where we are legally required to disclose information in terms of applicable law or a court order.
Business transactions: in the event of a merger, acquisition, or sale of assets, your information may be transferred to the successor entity, subject to equivalent privacy protections.

8. Transfer of Personal Information Outside South Africa

Where we transfer your personal information to a recipient in a foreign country, we will ensure that such transfer complies with section 72 of POPIA and that the recipient is subject to a law, binding corporate rules, or a binding agreement that provides an adequate level of protection substantially similar to POPIA.

10. Security Safeguards

We implement appropriate technical and organisational measures to protect your personal information against loss, theft, unauthorised access, disclosure, use, or modification. These measures include:

Please note that no method of electronic transmission or storage is completely secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

11. Your Rights as a Data Subject

In terms of POPIA, you have the following rights regarding your personal information:

The right to be notified that your personal information is being collected and processed.
The right to access the personal information we hold about you.
The right to request the correction or deletion of inaccurate, irrelevant, excessive, out-of-date, incomplete, misleading, or unlawfully obtained personal information.
The right to withdraw consent at any time, without affecting the lawfulness of prior processing.
The right to submit a complaint to the Information Regulator of South Africa if you believe your rights have been infringed.

To exercise any of these rights, please contact our Information Officer at info@tenaxenterprises.com. We will respond within a reasonable time and in any event within 30 days, unless an extension is permitted by law.

12. Information Regulator

You have the right to lodge a complaint with the Information Regulator of South Africa if you believe we have processed your personal information unlawfully or in violation of POPIA.

Information Regulator (South Africa)

JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001

Email: inforeg@justice.gov.za

Website: www.inforegulator.org.za

13. Cookies

Our website uses cookies and similar tracking technologies. Please refer to our Cookie Policy for full details, including how to manage your cookie preferences.

14. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites and encourage you to review their respective privacy policies.

15. Children's Privacy

Our website and services are not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal information, please contact us immediately and we will take steps to delete such information.

16. Changes to This Privacy Policy

We reserve the right to update or amend this Privacy Policy from time to time to reflect changes in law, our practices, or operational requirements. The updated policy will be posted on this page with a revised effective date. We encourage you to review this page periodically. Continued use of the website following any changes constitutes your acceptance of the updated policy.

17. Contact Us

For any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal information, please contact us at:

Tenax Enterprises (Pty) Ltd — Information Officer